This is a safe haven where children at risk of exclusion in other schools spend a period of time and have their needs addressed before returning to their host school. We look at ways of bringing these topics into our provision in Nursery and Reception too. The induction of the children and family into school is managed carefully. The process includes a one-to-one meeting with parents. We find that we are usually full by Christmas. Each intake follows the same process of a one-to-one meeting with staff during which everyone has chance to get to know each other.
This is followed by a taster day for the children during which parents meet with one another. We provide the resources and parents and children collaborate. Once the children are in school, parents continue to be welcome in the building and the importance of information-sharing and communication continues. Communication is not only vital for families, the staff at Eastfield have identified the key importance of speech and language in helping their pupils to progress.
Many of the children begin the Nursery with speech and language difficulties and Ms Rawlings and her team see it as being absolutely essential that this is addressed:.
We also have a very highly trained staff ourselves. Eastfield has taken a very proactive approach to ensuring that its staff are fully trained and able to address the issue without referring for external help.
We wanted to be able to do it ourselves. The level of training that internal staff have had was initially triggered by the low capacity of the local authority.
We can provide support as soon as we see there is an issue rather than making a referral and waiting for someone to come in. During this time, the school has continued to improve rapidly, with results in phonics, reading and mathematics all significantly improving. The Ofsted inspectors highlighted the positive behaviour and attitudes of our pupils, the progress they are making and the quality of relationships between staff and children. They said that children are taught well and keen to learn, and told inspectors they enjoy school.
She leads the school with clear moral purpose. She has high expectations of herself, staff and pupils. Outcomes are improving rapidly. I was especially pleased to read how impressed the inspectors were with the quality of teaching and the significant impact this has had on the development of our children.
It is wonderful that all members of the school community have been praised so highly, from how our pupils demonstrate our Star values in action and our highly skilled staff, to the high standard of support we receive from our governors and Star Academies. Outstanding service can only be achieved by understanding the people you are providing for. As the business owner, you need to know who your clientele are, and their expectations, if you want to develop your offering to the next level.
Look at the social dynamics of the area in which your nursery is situated. Social media is an excellent place to start if you want to learn about what parents want from their nursery.
Carry out market research to gather information about what other settings are offering. Although fees will be important, these will be overlooked if quality is compromised. Carry out regular questionnaires and act upon the data collected.
An open-door office policy makes your setting feel less business-like, and more personal. Make it easy for parents to discuss issues or concerns, and ensure they feel comfortable doing so by dealing with any information immediately.
Always be available to discuss even the smallest matters with mums, dads or carers as they will likely feel strongly about what they are bringing to your attention. Your open door will work both ways, and parents will often take the opportunity to praise your setting too. Put yourself in the shoes of your prospective clients. There is a whole world of competitive parenting out there and mums and dads undoubtedly want to feel they are making the best choices for their children.
Your responsibility as equipment buyer and staff selector must not be ignored. This role requires you to ensure high-quality care, progress and improvement in your setting, and will mean that you are constantly aware of what the children require and enjoy.
Look at the continuous provision you offer in your environment. Is it inviting, interesting and challenging?
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